How can we help?

Download Chowmigo, sign up with your email and choose Start a new family. You're the family's owner. Then add your kids and any other members from the Family tab.

The family's owner makes an admin invite code on the Family tab. The other adult signs up with their own email, chooses to join a family, and enters the code.

Kids don't need an email. On their own device they enter the family code, tap their avatar and type their 4-digit PIN. On a shared phone, an adult can tap Switch next to a kid on the Family tab, or the kid can turn on Face ID.

After five wrong PINs, a profile locks for 15 minutes to keep it safe. Wait 15 minutes and try again, or ask an adult to set a new PIN on the Family tab.

If your phone's Face ID or fingerprints change (for example, you add a new fingerprint), Chowmigo turns biometric sign-in off for safety. Sign in with your password or PIN, then turn it back on under This phone on the Family tab.

On the adult sign-in screen, tap Forgot password? and enter the email you signed up with. We'll email you a 6-digit code — type it into the app, choose a new password, and you're back in.

• No email? Check your spam folder, make sure you used the same email you signed up with, and wait a minute before tapping resend.
• Codes expire after a while. If yours doesn't work, ask for a new one.
• Kids don't have passwords — an adult can set a new PIN for them on the Family tab.

Still stuck? Email us from the address you signed up with and we'll help you get back into your account.

While signed in, go to the Family tab and tap Change password. You'll need your current password. If you've forgotten it, use Forgot password? instead.

No. The family's owner buys Plus once, and everyone in the family gets it.

Make sure the family's owner is signed in on the phone that bought Plus, then tap Restore at the bottom of the Chowmigo Plus screen. If that doesn't work, email us with the date of purchase.

Subscriptions are managed by Apple or Google, so cancel from your phone's settings:

• iPhone: Settings → your name → Subscriptions → Chowmigo. Or manage subscriptions.
• Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Chowmigo. Or manage subscriptions.

You keep Plus until the end of the period you've paid for. Deleting the app doesn't cancel a subscription.

Refunds are handled by the store you paid through. For iPhone, use reportaproblem.apple.com. For Android, see Google Play's refund help.

Plus families get 40 Ask Migo recipes and 20 receipt scans a month, shared by the family. The Ask Migo screen shows how many are left and the date they reset.

Chowmigo needs permission to use your camera. Turn it on in your phone's Settings → Chowmigo → Camera, then try again.

Not every product is in the food databases we use. Search for it by name instead, or add it yourself. Food search shows UK products first; an adult can change the family's region on the Family tab.

Lay the receipt flat in good light and fit the whole thing in the photo. You can always edit or add items afterwards.

Check notifications are allowed for Chowmigo in your phone's Settings, then check which alerts you've turned on in the Family tab.

In Chowmigo, go to the Family tab and tap Delete account. If you signed up but never joined a family, you'll find Delete account on the welcome screen instead.

• Adults: your sign-in, profile, photo, Face ID sign-ins, private recipes, votes, favourites and Ask Migo history are deleted straight away. Things you added for the whole family, like pantry items and family recipes, stay with the family.
• The family's owner: if there are other adults, choose a new owner before you go — or delete the whole family instead. If you're the only adult, deleting your account deletes the family and everyone's data in it.
• Kids: ask an adult to remove your profile on the Family tab.

Deleting your account doesn't cancel a Chowmigo Plus subscription. Cancel it in your App Store or Google Play settings — see How do I cancel? above.

Can't get into the app? Email us from the address you signed up with and we'll delete your account for you.

An adult can remove members and guests from the Family tab. Removing someone deletes their profile, sign-in, photos and Face ID sign-ins.

Read our privacy policy for the details. In short: your family's information is private to your family, and we don't sell it or show ads.